After 2.5 long years of using my current mobile, i have finally decided to change it, considering the huge demand from the public!! I dint want to make any further delay. I ran into the nearest "mobile store" and got a basic Nokia mobile - 3500 Classic. It all seemed fine for a week until its display was limited to "contact service" at the end of the week and it stopped detecting the sim. Wishing that it were a small damage, i went to the store where i purchased the mobile. They told me that i have to visit the nearest Nokia service center and i obeyed.
Nokia service center at Tippasandra, Bangalore.. is worth making a red mark!! I could hear a lot of people screaming at them for their bad service.. the anguish pain of various victims.. the agony in their voice..
They have taken my mobile for servicing with the complaint..
1) Mobile not switching on
2) Displaying "contact service" on the screen
Two disjoint complaints!!! and i just signed in it when i was told that my complaint has anyways been registered. I was told to come back in 2 days. I left my mobile there because i had no choice. Its a new mobile for which i have not even explored all the options completely and within a week i had to leave it all alone at the service center. After two days, i rang them up and went there when i was told that my mobile servicing has been done.. I was startled when i saw a mobile in their hand with a broken LCD screen..and was told that it is my mobile.. "Itz a hardware damage and wont come under warranty. We can try to do something if you pay for it" this is what i was told. I tried to tell them that i had given them my mobile in full condition and definitely i dont want to pay for their careless and reckless treatment of my mobile.
I told them how sure i was that neither my mobile had fallen down nor did i mishandle it at any point of time during itz stint of 6 days with me. I explained them that they have to trust their customers. The reply i got was, 'u shud also trust us'. How can people be so confident after doing a mistake. Mistakes are man made. Everyone is bound to make them. But i hate the fact that people are not brave enough to accept them, take it in a positive way and learn from them. I was completely disturbed by the whole conversation and told them that i am no more interested to carry on the conversation further with them and asked them to call the manager who was supposed to be in charge of that so called service center. He is at the head office(atleast that is what i was told). i was not prepared to leave the place without getting justice. I managed to get the mobile number of the manager and reported the whole incident to him.
He asked me to leave my mobile there and said that he would close the issue within 2 days. i wish he really meant it when he said that! Alas.. how i wish things could have been that easier.. These people are so hostile that whenever i call them up and ask the status, they say- 'its done.. please come and collect it today". And when i go there with a lot of hope, they make me wait for about an hour and finally say that its not done!! I dont know if this is some cheap trick which they play to make sure that there are always atleast some people in their center.
After repeated tireless attempts, finally they informed me that after fixing up the new LCD also, the initial problem for which i had actually given my mobile for, is not rectified. They had no expertise to solve it and hence they would request for the replacement.. how long would it take???? i was told that it would take not more than 12 working days!! my new mobile was with me for only 6 days.. and it was with them in the service center for a week and then travelled all the way to the head office on a one time basis... it wont come back to me.. itz replacement would come back.. should i be happy that i am gonna get a new mobile???? how old was my mobile???
I can now understand all the agony of other customers. I really cannot believe that a Nokia mobile.. which is supposed to be highly resistant to any amount of rough handling and is supposed to be very durable had behaved so cranky. And it is infact hard to believe that the defected piece, even if somehow manufactured, passed through the quality test sample!!! This has become a point of discussion in my team.. where people are very curious to know how i have dealt with the whole situation and how i end up facing all such peculiar pieces. Finally after numerous calls, i got back my replaced mobile after 40 loooong days.. The panel seemed very very old and worn out.. i asked them if it was a new mobile.. he said yes.. i asked him to replace that old panel with that of mine.. he said that it would take 6 working days for the replacement.. i had that statement of his written at the back of his visiting card with his signature at the bottom.. let me see to which extent he will keep up his word..
i came home and realized that the camera is not working.. it is not detecting my memory card.. what a pathetic service..!! i called up the manager and he said that i need to submit my mobile again over there and get a new job sheet assigned! now.. needless to say that i HATE Nokia!!
Nokia service center at Tippasandra, Bangalore.. is worth making a red mark!! I could hear a lot of people screaming at them for their bad service.. the anguish pain of various victims.. the agony in their voice..
They have taken my mobile for servicing with the complaint..
1) Mobile not switching on
2) Displaying "contact service" on the screen
Two disjoint complaints!!! and i just signed in it when i was told that my complaint has anyways been registered. I was told to come back in 2 days. I left my mobile there because i had no choice. Its a new mobile for which i have not even explored all the options completely and within a week i had to leave it all alone at the service center. After two days, i rang them up and went there when i was told that my mobile servicing has been done.. I was startled when i saw a mobile in their hand with a broken LCD screen..and was told that it is my mobile.. "Itz a hardware damage and wont come under warranty. We can try to do something if you pay for it" this is what i was told. I tried to tell them that i had given them my mobile in full condition and definitely i dont want to pay for their careless and reckless treatment of my mobile.
I told them how sure i was that neither my mobile had fallen down nor did i mishandle it at any point of time during itz stint of 6 days with me. I explained them that they have to trust their customers. The reply i got was, 'u shud also trust us'. How can people be so confident after doing a mistake. Mistakes are man made. Everyone is bound to make them. But i hate the fact that people are not brave enough to accept them, take it in a positive way and learn from them. I was completely disturbed by the whole conversation and told them that i am no more interested to carry on the conversation further with them and asked them to call the manager who was supposed to be in charge of that so called service center. He is at the head office(atleast that is what i was told). i was not prepared to leave the place without getting justice. I managed to get the mobile number of the manager and reported the whole incident to him.
He asked me to leave my mobile there and said that he would close the issue within 2 days. i wish he really meant it when he said that! Alas.. how i wish things could have been that easier.. These people are so hostile that whenever i call them up and ask the status, they say- 'its done.. please come and collect it today". And when i go there with a lot of hope, they make me wait for about an hour and finally say that its not done!! I dont know if this is some cheap trick which they play to make sure that there are always atleast some people in their center.
After repeated tireless attempts, finally they informed me that after fixing up the new LCD also, the initial problem for which i had actually given my mobile for, is not rectified. They had no expertise to solve it and hence they would request for the replacement.. how long would it take???? i was told that it would take not more than 12 working days!! my new mobile was with me for only 6 days.. and it was with them in the service center for a week and then travelled all the way to the head office on a one time basis... it wont come back to me.. itz replacement would come back.. should i be happy that i am gonna get a new mobile???? how old was my mobile???
I can now understand all the agony of other customers. I really cannot believe that a Nokia mobile.. which is supposed to be highly resistant to any amount of rough handling and is supposed to be very durable had behaved so cranky. And it is infact hard to believe that the defected piece, even if somehow manufactured, passed through the quality test sample!!! This has become a point of discussion in my team.. where people are very curious to know how i have dealt with the whole situation and how i end up facing all such peculiar pieces. Finally after numerous calls, i got back my replaced mobile after 40 loooong days.. The panel seemed very very old and worn out.. i asked them if it was a new mobile.. he said yes.. i asked him to replace that old panel with that of mine.. he said that it would take 6 working days for the replacement.. i had that statement of his written at the back of his visiting card with his signature at the bottom.. let me see to which extent he will keep up his word..
i came home and realized that the camera is not working.. it is not detecting my memory card.. what a pathetic service..!! i called up the manager and he said that i need to submit my mobile again over there and get a new job sheet assigned! now.. needless to say that i HATE Nokia!!
